Our clients testimonials and feedback are the foundation for improvement to our service.
Poundfield Products pride ourselves on both the quality of our concrete products and overall customer satisfaction. Whether its for our wall, floor or one of our made-2-order bespoke concrete products we aim to deliver a high level of satisfaction from your initial enquiry to the installed product.
What we have learnt so far from our testimonials is that Poundfield Products are:
– professional from the initial phone call
– highly efficient with delivery
– can achieve a record time for installation
– try to work to best suit your needs
– manufacture some of the best precast concrete in the UK
– co-ordinated approach to sales
We strive to continually improve our customer satisfaction by speaking with and receiving feedback from our customers. We welcome your comments.
I wanted to pass on my thanks and comments regarding your delivery and service over the last two days. Both of your operators that attended our site were extremely courteous and helpful in assisting with the offloading of the floor beams.
As you are aware, site access is tight but with their help the process ran smoothly.
I believe that on the last visit this morning they encountered an irate motorist who confronted them about blocking part of the road, and also spoke with a Police Officer who was passing by. The officer stated to the motorist that he was not concerned with the way your vehicle was parked, and that if he wished he could write a letter of complaint to you ‘Poundfield Products’. For your information, I had the pleasure of encountering this motorist recently who complained to me about the delivery of a digger!
Feedback: You have come up trumps with the plinths. The finish on the concrete is first class. The delivery guy was brilliant to. Over all very impress with your product and service! 5 stars!
‘Once the concrete was down the Alfabloc system gave us a very quick a simple set of storage bays which we can easily vary in size according to seasonal requirements and with the addition of further mini Alfabloc create more storage for specific materials. Professional from the initial phone call, delivery and installation was highly efficient and achieved in record time, with no disruption to the day to day operations of the site and its occupants so much so that within 36 hours we went from a bare concrete pad to a fully functioning composting facility – why would I go anywhere else’.
My customer is so pleased with the Alfablocs he recently purchased that he has sent me a photo showing the units fully installed and in use in his grain store – Kind regards, Peter.
‘In a week when we are dealing with people and products which/who in one way or another have not met our expectations, it’s a complete joy to have my expectations surpassed!!
I know it’s only a couple of very, very simple flat bits of concrete, but Poundfield’s roof panels are superb. Some of the best precast concrete I’ve ever seen! It’s very encouraging and very, very pleasing’.
‘Thank you for the excellent way your sales team has co-ordinated with me, the buyer and proprietor of Jeff Townsend, on our recent orders.
Once the delivery schedule had been agreed the deliveries were prompt and on time. We were constantly kept in touch by your delivery drivers and despatch office so that we all knew what was happening’.
Poundfield Products Limited were engaged by Kier Construction during the early design stage enabling their technical knowledge and specialist expertise to be utilised in agreeing a precast unit that would be structurally fit for purpose as well as aesthetically pleasing to the conservation officer’ said Phill Munnings
‘Poundfield worked with Kier and the design team through numerous samples, details and mix designs to come up with the suitable unit. Their flexible approach continued through the construction phase with altered dimensions of units and movements to delivery dates. Throughout the whole process they have been transparent and welcomed Kier and the design team to their facilities to inspect the works. All in all a very good service and a very good finished product. Kier shall not hesitate in using Poundfield Products again in the future’.
‘I would like to take the opportunity to thank you for the supply of the numerous precast products you have manufactured and delivered to the Ipswich Project.
In particular the pre cast units supplied to Bridge 404 which all fitted well and were within tolerance. The units were critical to our planned Christmas possession works which were delivered safely on time. We had a minor issue landing 1 robust which was due to the cast insitu concrete and not your product.
I would also like to thank you for the free hire of the numerous lifting shackles, clutch and wire lifters you supplied at Christmas, all of which are available for collection along side your 2nr ballast wall cradles . Your proactive nature during the design and manufacturing period was well received by me, Arups representative on site and Mike Colyer.
From a supply chain point of view I look forward to using your services again, Once again many thanks’
‘We required a competitive price and a quick turn round on 150 mm thick grain walling panels and Poundfield came up with the goods The quote was competitive and the delivery was as promised. Site then managed to break one panel and this was replaced within 3 days which allowed us to keep to the tight schedule’.
‘We found that everyone was helpful in all departments and the panels themselves were excellent with very little damage we will obviously be using this company again’.